How can we help?
Getting started
Set up your account and your file.
Billing
Plans, invoices, and payment methods.
Credit reporting
Scores, reports, and bureaus.
Account access
Sign-in, security, and your data.
Disputes
Correcting inaccurate information.
Articles
Frequently asked questions
- How do I change or cancel my plan?
- From Subscriptions & Billing in your dashboard. Upgrades apply immediately with a prorated charge; downgrades take effect at the start of your next billing cycle. Cancelling stops the renewal and you keep access until the period ends.
- What happens if a payment fails?
- We retry automatically over several days and email you. Your access continues during that grace window. If every retry fails the subscription cancels and the account returns to the free tier — your data stays put.
Still need help?
Send us a message and we will open a ticket for you.