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Frequently asked questions

I cannot get into my account.
Use the password reset link on the login page. If the email never arrives, check spam, then contact support and we will help you recover access.
How do you protect my EIN?
Your EIN is encrypted at rest with a per-record key, is never written to logs or error traces, and is only ever displayed to you. Every access is recorded in an audit trail.

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Send us a message and we will open a ticket for you.

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Help center · Machai