How can we help?

Getting started

Set up your account and your file.

Billing

Plans, invoices, and payment methods.

Credit reporting

Scores, reports, and bureaus.

Account access

Sign-in, security, and your data.

Disputes

Correcting inaccurate information.

Articles

How commercial credit scores work

Different bureaus, different scales, different inputs.

Why a bureau may have no file for you yet

A missing file is a normal starting point, not an error.

Which bureaus do you report to?: Your plan determines your bureau coverage. Foundation includes one bureau of your choice; Growth and Premier include more. The bureaus currently available are listed on the pricing page and in your dashboard.
Do you report my payments to the bureaus?: Only where we have been approved as a data furnisher by that specific bureau. Furnisher approval is a separate application and credentialing process for each bureau, and we do not claim reporting we have not been approved for. Any bureau not yet approved is shown as roadmap.
Why does my report say “no file”?: It means that bureau has no record of your business yet — which is normal for a newer company. It is not an error. The credit checklist in your dashboard walks through the steps that cause a file to be established.
Can you guarantee my score will go up?: No, and you should be sceptical of anyone who does. Scores are set by each bureau from your business’s actual activity. We give you the data, the tracking, and the checklist; the payment behaviour is yours.

Still need help?

Send us a message and we will open a ticket for you.